Online Marketplace Coordinator

Ideal Shopping Direct Ltd · Peterborough, UK

Job Purpose

To assist the marketplace place team with the coordination of marketplace sellers through the onboarding process to ISD’s marketplace and to troubleshoot any issues encountered

Key responsibilities & accountabilities

  • Support the growing marketplace team with the coordination of the marketplace onboarding process
  • Communicate with marketplace clients in order to obtain product details
  • Provide account management for marketplace clients throughout the onboarding process
  • Onboard marketplace products through the manipulation of marketplace product files
  • Troubleshoot issues with product files to ensure issues are resolved in a timely manner
  • Provide proactive technical support to marketplace sellers, by coordinating them through the onboarding process and managing user issues through to resolution
  • Accurate system administration, including the setup of user accounts
  • Create and maintain work instructions

Person Specification

  • Strong organisation skills, enquiring and logical
  • Demonstrable experience of troubleshooting issues and an inquisitive nature to solve problems
  • Confident in a support role with the ability to communicate with internal users and external clients
  • Ability to prioritise and organise multiple projects and requirements simultaneously
  • Ability to communicate clearly, both verbal and written
  • Self-starter and able to deliver to deadlines in a fast-paced environment
  • Able to work autonomously – set goals and achieve them with low input from superiors
  • Superb excel skills essential, SQL experience desirable

Salary: Please advise of your salary expectations in your application